“The relevance of FIT consultants to the retail business. The warm welcome at your premises during our visit!”
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Centric PLM support for Hermès
Presentation 👋
Hermès is a French company founded in Paris in 1837 by Thierry Hermès. Originally a harness and saddle manufacturer, Hermès is now a luxury group specializing in leather goods, ready-to-wear, perfumes, watches and tableware. Since the end of 2018, Fit Retail has been supporting Hermès with its Centric PLM. From a business line managed in Centric PLM (men’s ready-to-wear), Hermès has continued to develop the tool in order to deploy it to all its product categories. To date, 4 sectors use it on a daily basis: men’s ready-to-wear, women’s ready-to-wear, belts and leather goods.
The challenge to solve 🤔
- Provide Hermès teams with comprehensive support for Centric PLM, and respond to users as quickly as possible,
- Get closer to 100% availability of PLM software for users,
- Maintain PLM stability and ensure that any problems encountered are resolved as quickly as possible.
Expertise 💡
- PLM
- Technical support
- TMA
The response
Our objectives 🎯
- Gradually bring new PLM players up to speed
- Establish a methodology for handing over subjects to support, in particular through exchanges with project teams and the transfer of skills prior to production launch.
- Maintain regular contact with business MOAs to target and prioritize corrections
- Supporting users on site during intensive collection phases
Our actions 💥
- Setting up a dedicated TMA team with back-up in case of absence
- Close contact with the various IT players and regular exchanges with teams
- In-depth analysis of underlying issues to maintain the application in operational condition
The benefits ✅
- Stabilizing and securing the solution
- 4 professions working together on the same PLM
- User confidence in their PLM tool
- Customer and user satisfaction
What people say about us
Christophe T.
CP AMOA Offer
Jean-Côme L.
PLM Application Manager
“The Fit team’s integration into our environment. Users contact them without difficulty & responsiveness is spot on.”
Carine B.
ISD
“Knowledge of the Centric solution and the industry. Flexibility. Communication in general.”
Virginie M.
Design department manager
“I really appreciated the methodological input. Tools to measure the appropriation of the tools. The contribution of having an external eye via the consultant We help them to take a step back”.
Iva T.
IT Production Services Manager
“Good functional and technical expertise from some of the people involved, a trusting business relationship. Ease of communication on both administrative and service-related issues.”
Tan V.
Project Manager
“The autonomy of the consultants, their high level of knowledge of the C8 tool, the communication between the consultants and their relationship with the customer.”
