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Centric PLM support for Hermès

Présentation 👋

Hermès is a French company founded in Paris in 1837 by Thierry Hermès. Originally a harness and saddle manufacturer, Hermès is now a luxury group specializing in leather goods, ready-to-wear, perfumes, watches and tableware.

Since the end of 2018, Fit Retail has been supporting Hermès with its Centric PLM. From a business line managed in Centric PLM (men’s ready-to-wear), Hermès has continued to develop the tool in order to deploy it to all its product categories. To date, 4 sectors use it on a daily basis: men’s ready-to-wear, women’s ready-to-wear, belts and leather goods.

Le challenge à résoudre 🤔

  • Provide Hermès teams with comprehensive support for Centric PLM, and respond to users as quickly as possible,
  • Get closer to 100% availability of PLM software for users,
  • Maintain PLM stability and ensure that any problems encountered are resolved as quickly as possible.

Expertises 💡

  • PLM
  • TMA

La réponse apportée

Nos objectifs 🎯

  • Gradually bring new PLM players up to speed
  • Establish a methodology for handing over subjects to support, in particular through exchanges with project teams and the transfer of skills prior to production launch.
  • Maintain regular contact with business MOAs to target and prioritize corrections
  • Supporting users on site during intensive collection phases

Nos actions 💥

  • Setting up a dedicated TMA team with back-up in case of absence
  • Close contact with the various IT players and regular exchanges with teams
  • In-depth analysis of underlying issues to maintain the application in operational condition

Les bénéfices ✅

  • Stabilizing and securing the solution
  • 4 professions working together on the same PLM
  • User confidence in their PLM tool
  • Customer and user satisfaction

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