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Overhaul of user rights in Centric PLM
Presentation 👋
Founded in the late 1940s, this French luxury leather goods house is internationally renowned for its know-how and heritage in the world of leather goods. A pioneer in its sector, it distinguished itself by its early adoption of digital tools, notably with the implementation of a PLM solution over 15 years ago. To support this transformation, our customer called on Fit Retail to migrate to a new version of its PLM solution (7.1). The main objective was to modernize access rights, facilitate the integration of business teams into the system, and support their digital transformation. This partnership, marked by strong collaboration, has been ongoing for over three years.
The challenge to solve 🤔
- Integration of the Business Units involved: we had to ensure that all the entities participating in product data management and the product lifecycle were taken into account.
- Change management: our aim is to support business teams in the adoption of Centric Software’s PLM C8, while taking into account regulatory and standards changes.
- Training and familiarization: our mission was to provide personalized support to train users, respond to their needs and reduce resistance to change.
Expertise 💡
- Change Management
- PLM
- Project management
- TMA
- Training
The response
Our objectives 🎯
- Ensure the integration of all teams on Centric Software’s C8 software
- Ensure that business teams take ownership of the tool through training initiatives
- Set up a software configuration that meets the needs of business teams
- Reducing the obstacles to change through a change management methodology
Our actions 💥
- Interviews to identify business needs
- Organization of iterative workshops for projects and upgrades
- Global analysis for the Integrated Data Viewer (IDV)
- Proposal of technical solutions and collaboration with Centric teams
- Management of acceptance phases and coordination of steering committees (COPIL)
- Setting up a TMA
The benefits ✅
Our actions have led to the full integration of all the leather goods department’s trades at Longchamp. As a result of our intervention, the creation processes within the Trading department have become much smoother and faster. In addition, information transmitted to ERP systems, PIM, e-commerce sites, etc. has been made more reliable, thus reducing human intervention and input errors. Last but not least, Longchamp now benefits from complete and precise visibility over the life cycle of its products, as well as decorations, window displays, POP and in-store decoration, thus promoting a global CSR approach.
What people say about us
Christophe T.
CP AMOA Offer
Jean-Côme L.
PLM Application Manager
“The Fit team’s integration into our environment. Users contact them without difficulty & responsiveness is spot on.”
Carine B.
ISD
“Knowledge of the Centric solution and the industry. Flexibility. Communication in general.”
Virginie M.
Design department manager
“I really appreciated the methodological input. Tools to measure the appropriation of the tools. The contribution of having an external eye via the consultant We help them to take a step back”.
Iva T.
IT Production Services Manager
“Good functional and technical expertise from some of the people involved, a trusting business relationship. Ease of communication on both administrative and service-related issues.”
Tan V.
Project Manager
“The autonomy of the consultants, their high level of knowledge of the C8 tool, the communication between the consultants and their relationship with the customer.”
